Himani Sharma | Notion

CSPO® | Product Associate @ SabPaisa | Ex-Paytm

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Work Experiences

As an Product Associate at SabPaisa (May 2025- Present):

As an Product Associate (project based) at YourGold (January 2025- April 2025):

Integrated Cashfree’s UPI gateway for real-time Gold purchase and payout flows, along with seamless UPI onboarding & verification.
Worked with 3rd-party gold vendor to develop and optimize end-to-end buy/sell workflow including real-time response handing and error recovery logic.
Worked on the payment stack for payouts, with minimal manual interventions, resulting in successful disbursement of sell orders.

As Product Operations Associate at Paytm (October 2021- August 2024):

Worked across 10+ products at Paytm, leading the optimization of various offerings including Paytm Postpaid, Personal Loans, and co-branded Credit Cards. Analyzed user feedback and performance metrics, resulting in improved product adoption rates and a 96% quality score in product-related interactions.
Played a key role in the successful integration of UPI functionality for all transaction types (P2M offline & online, P2P). Collaborated with cross-functional teams to gather user insights, identify pain points, and propose product improvements, significantly expanding Paytm's transaction capabilities.
Led data-driven product enhancements across multiple verticals by performing in-depth analyses of user feedback and transaction data. Achieved a 93% increase in productivity and a 96% quality score through targeted enhancements.
Developed and implemented product-aligned strategies for Paytm's social media channels on LinkedIn and Instagram. Successfully launched and managed these accounts to improve product visibility and enhance user engagement across digital platforms.
Drove ongoing product advancements across Paytm's diverse portfolio by monitoring key performance indicators across various verticals. Identified and capitalized on opportunities for feature enhancements and user experience improvements, resulting in notable gains in First Response Time (96%) and overall productivity (93%).
Received Reward and Recognition (R&R) Award (2022-2023) for outstanding contributions to operational efficiency and customer engagement, showcasing expertise in product-led growth strategies, risk management, and scaling products in the fintech sector, with a focus on improving NPS and overall user experience.

As an Assistant Producer at NewsX (July 2021 - September 2021):

Spearheaded product innovation at NewsX, enhancing content delivery and market expansion by developing new news packages and live debate formats based on customer insights.
Led cross-functional teams using Octopus newsroom software for seamless execution and efficient content management, while mentoring team members in multitasking and deadline management to boost viewer engagement and drive market expansion.

Skillset

Untitled

<aside> ⚡ Proof of work

<aside> 🎯 Developed a comprehensive "Flexi-Booking" strategy for Airbnb India to solve hosts' revenue instability and guests' booking inflexibility issues. Proposed an innovative tiered insurance system (AirCover) and rewards program that could reduce cancellation-related losses by up to 35%. Solutions prioritized using RICE framework, with potential to improve host satisfaction by 15% and booking conversion rates by 10%.

One of the key recommendations - flexible cancellation incentives through credit system - aligns with industry best practices for building host-guest trust.

https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:7278694575924289536

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<aside> 🚀 Built a presentation for a product teardown competition at Product Space, focusing on Zepto's AOV and retention optimization analyzing how to boost order values from ₹460 to ₹600 and improve their 45% retention rate through enhanced product discovery and engagement. ****Awarded in top 5% ****for unique solutions targeting customer purchase behavior.

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Works

Works (1)

Certifications

🥤 Let’s Work Together

 If you're interested to work on a case study or to discuss anything, **s*end me a message!***

https://tally.so/embed/woKpge?alignLeft=1&hideTitle=1&transparentBackground=1&dynamicHeight=1

This is me trying to make a casual conversation.

<aside> 👋 *Say Hello!*

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